RETURNS & REFUNDS

At ARCHVVERSE, every pair is carefully inspected and securely packed before leaving our hands. We want every delivery to arrive exactly as expected.

If there is an issue with your order, our team is here to help.

UNBOXING VIDEO REQUIRED 📦

For your protection and ours, please record a continuous, unedited video while opening your parcel.

An unboxing video is required for all claims involving:

* Product damage
* Incorrect product
* Incorrect colour
* Missing items or accessories
* Any visible issue with the order upon delivery

The video must clearly show the sealed parcel, shipping label, and the product from the moment the package is opened.

Without a valid unboxing video, ARCHVVERSE may be unable to verify or approve a replacement or refund.

REPLACEMENTS

If your order arrives damaged, defective, incorrect, or with another verified issue, please contact our Customer Support Team within 24 hours of delivery.

Please provide:

* Your order number
* A clear description of the issue
* Clear photographs of the product
* The complete unboxing video

Once the claim is reviewed and approved by our team, we will arrange a replacement where applicable and subject to availability.

REFUNDS

Refunds are available only for eligible issues that have been reviewed and approved by ARCHVVERSE.

Once approved, the refund will be initiated through the applicable payment method. Processing time may vary depending on the payment provider or financial institution.

Original shipping charges and other applicable charges may be non-refundable.

ITEMS NOT ELIGIBLE

Returns or replacements may not be accepted when:

* The product has been worn, used, washed, or altered
* The product has been damaged after delivery
* The issue results from improper use, care, or handling
* The product is returned without its original condition, packaging, or accessories where applicable
* A claim is submitted without the required unboxing video
* The claim is submitted after the applicable 24-hour reporting period

SIZE & PRODUCT SELECTION

Please review the size chart and product details carefully before placing your order.

Size-related returns or exchanges are subject to ARCHVVERSE approval and product availability. We recommend contacting our team before ordering if you are unsure about sizing.

CUSTOMER SUPPORT

Need assistance with an order, delivery, replacement, or refund?

Our ARCHVVERSE Customer Support Team is available to help. Please have your order number and relevant details ready so we can review your request efficiently.

We aim to handle every genuine concern with clarity, fairness, and care.

ARCHVVERSE — Buy better. Wear longer.